FAQ’s that will help you with common product questions.

If you have additional questions, please use the Contact Us webpage and we will get back to you as quickly as possible.

There are three (3) topics to consider when selecting a photo for upload to Sound Art.

1. Quality

2. Size

3. Type



Quality is in the eye of the beholder. It is a combination of what you like and what can be done with the selected image. You may have a quality picture when looked at as a small photo on a phone or tablet, but when enlarged to wall size the image loses resolution and quality.

Sound Art personnel will provide guidance on the likely outcome of the supplied image.


The size of the image/file is a key tip for image quality.

Rule of Thumb:

Best: Greater than 5 Megabytes (MB) or 5,000 Kilobytes (KB).

Better: Greater than 3 Megabytes (MB) or 3,000 Kilobytes (KB)

Good: Greater than 1 Megabytes (MB) or 1,000 Kilobytes (KB)

Poor: Less than 1 Megabytes (MB) or 1,000 Kilobytes (KB)

Note, sometimes a large file size does not equal a good picture. Your Sound Art reseller will provide guidance on the quality of the image.


The following file formats are recommended for upload.

.jpeg / .jpg or .png

Example = Myphoto.jpeg, Myphoto.jpg, and Myphoto.png

Additional Format Information:

The JPEG or JPG image format is otherwise known as the Joint Photographic Experts Group and the name actually refers to the compression method utilized to store the image data. JPEG is the most commonly recognized file extension for image files and is supported by digital cameras as well as they generally output in .jpg format. The size of JPEG images varies depending upon the content of the image as well as how highly it is compressed. High compression in JPEG images creates a grainy look and an overall poor quality image. JPEG images are characterized by a 24-bit total, meaning that they carry 8-bits per color.

The PNG is also known as the Portable Network Graphics file format and was produced as a successor to the GIF as it supports many more colors than the GIF extension. PNG files tend to be larger than JPEG images; however, they have the ability to incorporate transparent backgrounds making them useful when incorporating them in to web design elements.

Graphics Design Software Format:


PSD files are not so much image files as they are graphic source files that belong to the Adobe software Photoshop. Photoshop documents allow for saving of images along with any editing adjustments that have been made to the original image. PSD files cannot be directly displayed in browsers and must be exported in another image format; however, they are utilized with Adobe Photoshop and Adobe Illustrator (as well as a variety of other Adobe based software) to make adjustments to images before exporting. Adobe Photoshop image files can be worked with on both Windows and Mac operating systems and allow for a wide range of photo edits and adjustments to be made to an existing image as well as for original images to be created.

1″ Thick Specs

  • 5.0v Sound Art™ Model
  • Standby time approximately 30-45 days
  • Battery life 10-12 hours (Standard Usage)
  • Audio Output Power: 2.8 watts RMS (5.6 watts peak)

1 3/4″ Thick Specs

  • 12.0v Sound Art™ Model
  • Standby time approximately 45-60 days
  • Battery life 7-10 days (Standard Usage)
  • Audio Output Power: 10 watts RMS (20 watts peak)

The rear charging port (12×18 and new 16×20) has an amplifier circuit that is designed so that the charger can be connected permanently without any problems, it will continue to play even if battery has passed useful life.

The 12×18 and new 16×20 also have a REPLACEABLE Li-ion battery (unscrew battery compartment door, unplug battery and plug in the new battery.)

Li-ion battery cells are inside BP-3, BP-4.

Because of their very large size (larger than 24×36), returning them for battery replacement is cost prohibitive. We recommend leaving the wall charger permanently attached.

These speakers do NOT have replaceable batteries

  • 1/ PWAT 16×20 LiPo battery
  • 2/ 9×11 LiPo battery
  • 3/ 8×10 LiPo battery

These speakers DO have replaceable batteries

  • 1/ OSA1620ST (new TWS version) LiPo battery
  • 2/ OSA1218 LiPo battery
  • 3/ (BTA 6,8) BP-3/4 Li-ion battery

Normal average ‘cycle times’ (number of times charging) for our Lipo batteries are 300 times.


If charged once/week…it is approx battery life of 5.8 years
If charged twice/week…it is approx battery life of 2.9 years

Normal average ‘cycle times’ (number of times charging) for our Li-ion batteries are 500 times.


If charged once/week…it is approx battery life of 9.6 years
If charged twice/week…it is approx battery life of 4.8 years

Custom Sound Art pieces typically take 7-10 working days to complete your order. The length of time is dependent on receiving an acceptable image for printing. Review the What you need to know before uploading a photo for useful tips.

Last updated: May 1, 2019

While visiting our this website, you will have access to resources, tools, software, materials, and information about the products, software, services, trainings, events, and other opportunities we provide (collectively, “Content”). By accessing, browsing, or using our Sites, you are agreeing to follow and be bound by these terms and conditions (“Terms of Use”) and our Privacy Policy, which is incorporated into these Terms of Use.

Please read these terms of use carefully before using this site or accessing the content. By using this site or accessing the content, you agree to be bound by these terms of use. If you do not agree to the terms of use, please do not use the site or access the content.

Scope of These Terms of Use

These Terms of Use apply to this website, including secure areas of these sites (collectively, “Sites”). These Terms of Use also apply to any and all interactive venues provided on the Sites such as blogs, community forums, chat rooms, discussion sites, or knowledge centers, where you can upload, download, share, email, post, publish, transmit, or make available content (collectively, “Online Community”).

Some areas of the Sites, or Content provided on or through the Sites, may have additional rules, guidelines, license agreements, user agreements, or other terms and conditions that apply to your access to or use of that area of the Sites or that specific Content (including terms and conditions applicable to a corporation or other organization and its users) (collectively “Additional Terms”). The Additional Terms are hereby incorporated by reference into these Terms of Use, and if there is a conflict or inconsistency between these Terms of Use and the Additional Terms for a specific area of the Sites or for specific Content, the Additional Terms will take precedence with respect to the subject matter of such Additional Terms.

You represent and warrant that any information that you provide in connection with your use of the Sites is and will remain true, accurate, and complete, and that you will maintain and update such information regularly. You agree that if any information that you provide is or becomes false, inaccurate, obsolete, or incomplete, or infringes trademark or copyright laws, we may terminate your use of the Sites.

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We understand the value of data and the importance of protecting it. Our Privacy Policy sets out details about our privacy practices, both online and offline. We collect, use, process, possess, and otherwise store information about you and your use of the Sites, including website browsing data and Personal Data (as defined in our Privacy Policy) that you submit to the Sites, However we will not share such information and data with third-party service providers for the purpose of providing or improving our products and services, in accordance with our Privacy Policy.

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If you submit any Personal Data (as defined in our Privacy Policy) relating to other people or entities to us or to our service providers relating to the our services, you represent and warrant that: 1) you have the authority to do so and to permit us to use the information in accordance with the Privacy Policy; 2) the information is accurate.


If you are using these Sites on behalf of a corporation or other legal entity, you represent that you are authorized to accept these Terms of Use on behalf of such corporation or other legal entity. Furthermore, by using the Sites you acknowledge that you are 13 years of age or older. Individuals who are under the age of majority in their jurisdiction are not allowed to use the Sites or to submit personal information to the Sites.

Proprietary Rights

The information and materials made available through the Sites, including the Content, are and shall remain the property of the owner, thier subsidiaries, affiliates, licensors and/or suppliers, and are protected by copyright, trademark, patent, and/or other proprietary rights and laws. Subject to your compliance with these Terms of Use, solely for so long as you are permitted to access and use the Sites, and provided that you keep intact all copyright and other proprietary notices, you may (a) view any Content on the Sites to which we provide you access hereunder on any single computer solely for personal, informational, non-commercial purposes, and (b) download and print one (1) copy of materials that we specifically make available for downloading (such as gallery artwork)(the “Artwork”) from the Sites solely for use with Sound Art, provided that the Artwork may not be modified or altered in any way. You may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit, rent, lease, modify, loan, sell, distribute, or create derivative works based (whether in whole or in part) on, the Sites or any Content or information from the Sites, in whole or in part, without the express prior written authorization of the ownere. Some elements of the Sites are protected by copyright, trade dress, trademark, unfair competition, and/or other laws and may not be copied or imitated in whole or in part.

The trademarks, service marks, logos, tag lines, slogans, and domain names referenced on the Sites are either common-law service marks or trademarks, or registered service marks or trademarks of the owner (collectively, the “Marks”) and are protected by trademark laws in Europe, the United States, and other countries and by international laws and treaties. Other names of actual companies and products mentioned on the Sites may be the trademarks of their respective owners and reference to them does not suggest sponsorship, endorsement, or association with the owner. No logo, graphic, sound, or image from the Sites may be copied or re-transmitted unless expressly permitted in writing by the owner. Nothing contained on the Sites should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of the owner’s Marks or its affiliates’ or suppliers’ trade names, trademarks or service marks without the owenr’s express prior written consent.

Copyright Infringement Claims

The Digital Millennium Copyright Act (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the internet infringes their rights under U.S. copyright law. If you believe in good faith that materials found on the Sites infringe a copyright, you (or your agent) may send the owner a notice requesting that the owner remove the material. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send the owner a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See https://www.copyright.gov/ for details. The owner suggests that you consult legal counsel before filing a notice or counter-notice.

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Share, post, transmit, or otherwise make available through or in connection with the Sites:
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Any material that would give rise to criminal or civil liability or that encourages conduct that constitutes a criminal offense.
Any malicious code, virus, worm, Trojan horse, or other computer code, file, or program that is harmful or invasive or may or is intended to damage or hijack the operation of any hardware, software or telecommunications device.
Any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letter,” investment scheme, or any other form of solicitation.

Use the Sites for any fraudulent or unlawful purpose.
Harvest or collect Personal Data about other users of the Sites.
Impersonate any person or entity, including any representative of the owner or its affiliates; falsely state or otherwise misrepresent your affiliation with any person or entity; or express or imply that the owner endorses any statement you make.
Interfere with or disrupt the operation of the Sites or the servers or networks used to make the Sites available; or violate any requirements, procedures, policies or regulations of such networks.
Restrict or inhibit any other person from using the Sites (including by hacking or defacing any portion of the Site).
Use the Sites to advertise or offer to sell or buy any goods or services without the owner’s express prior written consent.
Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Sites (including any Content).
Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Sites (including any Content), except as and solely to the extent expressly authorized under applicable law overriding any of these restrictions.
Remove any copyright, trademark, or other proprietary rights notice from the Sites or Content and other materials originating from the Sites.
Frame or mirror any part of the Sites without the owner’s express prior written consent.
Create a database by systematically downloading and storing all or any Content.
Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Sites, without the owner’s express prior, written consent.


You agree to indemnify and hold harmless the owner, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, due to or arising out of content that you Share, your violation of these Terms of Use, the Additional Terms, or any additional rules, guidelines or terms of use posted for a specific area of the Sites or Content provided on or through the Sites, or your violation or infringement of any third-party rights, including intellectual property rights. This indemnification obligation will survive the termination of your account or these Terms of Use.

Termination of Use

The owner may, in its sole discretion, at any time discontinue providing or limit access to the Sites, any areas of the Sites, or Content provided on or through the Sites. You agree the owner may, in its sole discretion, at any time, terminate or limit your access to, or use of, the Sites or any Content. We may terminate or limit your access to or use of the Sites if the owner determines, in its sole discretion, that you have infringed the copyrights of a third party. You agree that the owner shall not be liable to you or any third party for any termination or limitation of your access to, or use of, the Sites or any Content, including content that you may have Shared.

Third-party Websites, Content, Products and Services

The Sites may provide links to websites and access to content, products, and services of third parties, including users, advertisers, partners, and sponsors of the Sites, and such third-party websites, content, products, or services are governed by the respective third party’s website terms and conditions of use. the owner is not responsible for third-party content provided on or through the Sites, or for any changes or updates to such third-party content. Any interactions you have with these linked websites, content, products, and services are beyond the control of the owner, and you bear all risks associated with your access to, and use of, such third-party websites, content, products and services.


Except where expressly provided otherwise, the sites, and all content provided on or through the sites, are provided on an “as is” and “as available” basis. The owner expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement with respect to the sites and all content provided on or through the sites. The ownere makes no warranty that: (a) the sites or content will meet your requirements or run properly on any hardware; (b) the sites will be available on an uninterrupted, timely, secure, or error-free basis; (c) the results that may be obtained from the use of the sites or any content provided on or through the sites will be accurate or reliable; or (d) the quality of any content purchased or obtained by you on or through the sites will meet your expectations. The owner makes no express or implied warranty of any kind regarding any separately licensed software that may be used with the sites.

Any content accessed, downloaded, or otherwise obtained on or through the use of the sites is used at your own discretion and risk. The owner shall have no responsibility for any damage to your computer system or loss of data that results from the download or use of content.

Please note that the license agreement applicable to any software available through the sites may contain express (but not implied) warranties applicable to software, which will govern that particular software. Except as expressly warranted by the owner in such license agreement, the software is governed by the disclaimer of warranties set forth in the previous two paragraphs.

The owner reserves the right to make changes or updates to, and monitor the use of, the sites and content provided on or through the sites at any time without notice.

Limitation of liability

In no event shall the owner be liable for any direct, indirect, incidental, special, putative, exemplary or consequential damages, or damages for loss of profits, revenue, data or data use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, the site or any content provided on or through the site.

Exclusions and limitations

Some jurisdictions do not allow the disclaimer or exclusion of certain warranties or the disclaimer, exclusion, or limitation of certain liabilities. To the extent that they are held to be legally invalid, disclaimers, exclusions, and limitations set forth in these terms of use, including those set forth in the disclaimer and the limitation of liability sections above, do not apply and all other terms shall remain in full force and effect.

Export Restrictions/Legal Compliance

You may not access, download, use or export the Sites, or the Content provided on or through the Sites, in violation of U.S. export laws or regulations, or in violation of any other applicable laws or regulations. You agree to comply with all export laws, restrictions and regulations of any United States or applicable agency or authority, and to not directly or indirectly provide or otherwise make available any services and products of the owner in violation of any such restrictions, laws, or regulations. As applicable, you shall obtain and bear all expenses related to any necessary licenses, authorizations, and/or exemptions with respect to your own use of the Sites globally. Neither the services or products of the owner nor the underlying information or technology may be downloaded or otherwise provided or made available, either directly or indirectly, into any country subject to international trade sanctions, to individuals or entities controlled by such countries, or to nationals or residents of such countries other than nationals who are lawfully admitted permanent residents of countries not subject to such sanctions. By agreeing to these Terms of Use, you agree to the foregoing and represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

Entire Agreement; Waiver and Severability

These Terms of Use, which incorporate the Privacy Policy and the Additional Terms, contain the entire agreement between you and the owner governing your use and access of the Sites. The failure of the owner to exercise or enforce any rights or provisions in these Terms of Use shall not constitute a waiver of such right or provision. If any part or provision of these Terms of Use is found to be unenforceable, such part or provision may be modified to make the Terms of Use as modified legal and enforceable. The balance of the Terms of Use shall not be affected.

Applicable Laws

In choosing to access the Site, you do so on your own initiative and at your own risk, and are responsible for complying with all applicable laws, rules and regulations. If you reside in the U.S., the laws of the State of (THE STATE IN WHICH THE OWNER RESIDES), United States, shall apply to any disputes arising out of these Terms of Use or the Sites, and all claims arising out of or relating to these Terms of Use or the Sites will be litigated exclusively in the federal or state courts of (THE COUNTY IN WHICH THE OWNER RESIDES). If you reside outside of the U.S., any disputes arising out of these Terms of Use or the Sites, and all such claims arising out of or relating to these Terms of Use or the Sites will be referred to and finally determined by arbitration in accordance with the JAMS International Arbitration Rules. The tribunal will consist of a sole arbitrator seated in England, United Kingdom.

Revision of Terms

The owner may revise the Terms of Use and the Privacy Policy at any time without prior notice. The revised Terms of Use and Privacy Policy will be effective upon posting and we will update the “Last Updated” date at the top of the page. We encourage you to review the Terms of Use and our Privacy Policy at regular intervals to keep up to date. Your continued use of this Sites after the Last Updated date means that you accept the Terms of Use, the Privacy Policy, and any updates.


When you visit the Sites or send us emails, you are communicating with us electronically. For contractual purposes, you consent to receive communications electronically from us and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Acceptance of Terms:
Your Sound Art® purchase is subject to this Terms of Sale. By clicking the “ORDER NOW” button and making a purchase, you acknowledge that you have read this document and agree to be bound by its terms.

This Terms of Sale is not meant to contradict, violate or run contrary to any portion of the Terms of Service which governs your use of Sound Art® services and your use of the Sound Art® website. If any portion of the Terms of Sale is found to contradict, violate or run contrary to the Terms of Service, the Terms of Service will govern and will be the binding document with regards to that portion.

The Terms of Sale is meant to provide general information regarding policies surrounding purchases from the Sound Art® website. The Terms of Service is hereby incorporated by reference into this document and thus by agreeing to comply with the Terms of Sale you again agree to comply with the Terms of Service.

Content of Your Purchase:
The primary value of the Sound Art® website is the ability for users and potential purchasers to create products that display content they choose. This is done by means of computer interaction alone between the Users and the Website.

As such, you agree that no Sound Art® employee, employer, officer, owner, agent or authorized representative is responsible for monitoring the content of the products created or uploaded by Users, neither while on the website, nor after purchase and during the production process.

You agree that products that are purchased will not be checked for content, spelling errors, grammatical errors, logical errors, aesthetic quality, color matching or any other factor that is within the User’s Realm of Control through the use of the tool on the Website. You, as a User, have the responsibility during the purchasing process to check your purchase for layout and content and agree that you have done so.

“Realm of Control” refers to any part of a product that is editable by the User. Including but not limited to: color, font size, font type, font style, font color, position of text, position of graphics, color of graphics, quantity of text, quantity of graphics, spelling of text, use of text, size of graphics, justification of graphics, justification of images, or color of the background.

While Sound Art® does not review the content of your product, you still agree to be bound by the restrictions as laid out in the Terms of Service, and should it come to the attention of Sound Art® that you have violated the Terms of Service or this Terms of Sale, you agree that Sound Art® will send you notice of cancellation and your order will be canceled. You further agree that the purchase price of your order, less any cost incurred during the processing of your order and its cancellation, will be returned by signed check through the United States Postal Service, postmarked within 30 days of your receipt of notice of cancellation.

You also agree that the content of your product does not contain any content that is unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, pornographic, indecent, inflammatory, libelous, tortuous, hateful, or racially, ethnically or otherwise objectionable, or invasive of another’s rights including but not limited to rights of celebrity, privacy and intellectual property, as provided in Paragraph 7.2 of the Terms of Service.

Color Matching:
Sound Art® sells its products through an E-Commerce Website viewable by computers connected to the Internet. These computers may view Sound Art® products solely through their computer screens (“Monitors”). Monitors may be configured to display images and colors in a variety of ways, both through the use of hardware setup and software setup. There are many possible settings for monitors and there is no true uniform standard to which all monitors conform. What may look one way on one monitor, will look different on another.

Further, computer monitors display images with light and use a standard known as RGB to do so. Sound Art® produces products in a variety of ways (CMYK, PMS, and others) that do not use light.

As such, you agree that Sound Art® does not guarantee that the colors as they appear on the screen will look the same as the colors as they appear on the purchased product. Sound Art® works hard to make the colors on the screen be as true as possible to the printed colors, however, the differences in Monitors and the differences between light and pigment make it impossible to guarantee matching colors for all Users.

You agree that you have read our website and/or researched independently and that you know what each of these materials is and what you are buying. Sound Art® only guarantees that you will receive the materials advertised on the Website that you purchase. You agree that Sound Art® is not responsible for products received that are made of materials thought by the purchaser to be something other than advertised on the website.

You agree that all products produced and sold by Sound Art® are for novelty purposes only. Sound Art® does not make any claims about the legal compliance or registration of products sold by Sound Art® or by a Sound Art® affiliate. You agree to check with any applicable legal authority for the standards, rules and regulations governing the types of products permitted for your particular use.

Uploaded Images:
Sound Art® permits users to upload images onto their products through the Sound Art® Website. You agree that Sound Art® is not responsible for the quality of the images you upload. The Sound Art® website attempts to make a “best guess” as to the best viewing distance of your image based on the internally stored DPI (Dots Per Inch) contained in the image file. The website assumes that 100 DPI is best viewed from 3.5 feet and tries to make a best distance estimate based on that assumption.

You agree that you alone are responsible for making sure that the quality of the image you are uploading is of high enough quality to be satisfactory to you at the size you select on the sign or product that you are purchasing.

Images are created and stored in a variety of ways and you agree that Sound Art® is not responsible for ensuring quality images for any image file format available on the website.

Production Time:
Sound Art® works hard to ensure that orders will be produced and exit the Sound Art® facility within three business days from the date of order. The date of order is the calendar date of order if the order is placed before 6:00pm Pacific Standard Time and the next business day after the calendar date of order if the order is placed between 6:00pm and 11:59pm Pacific Standard Time.

This means that a purchase made at 3:00pm Monday, will be shipped out on Thursday of the same week. This production time is not guaranteed and is limited in many ways as discussed in the Shipping Policy.

You agree that Sound Art® will take at least 3 business days to produce your order and that it may take longer than 3 business days as laid out in the Shipping Policy. The Shipping Policy is hereby incorporated by reference. Moreover, you agree that our shipping time frame may depend on your response time to our inquiries regarding your order. Title to your purchased goods shall pass to you at the time Sound Art® deposits such purchased goods with its designated shipper.

Return and Refund Policy:
You agree that Sound Art® guarantees the products it sells are free from manufacturing defects and as such will be good for 90 days after purchase of the product. If the product fails or breaks due to a manufacturing defect during that time, you agree to take a photograph of the failed or broken product and send the photograph or the original failed or broken product to Sound Art®. Upon receipt of the product or the photograph, Sound Art® will send a replacement of the product or will issue Sound Art® credit for the purchase value of the failed or broken product(s). Sound Art® credit can be used on the Sound Art® website for any purchase.

Sound Art® does not guarantee or warrant that its products will work for any intended purpose or in any set of conditions. You agree that the determination of whether a products failure or breakage is due to a manufacturing defect is within the sole discretion of Sound Art®. You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by Sound Art® as to the cause of the failure or breakage.

Changes to Your Order:
Sound Art® provides many opportunities to review, revise and cancel the order process before actually placing your order. Sound Art® is able to offer its products at the present prices due to the efficiency of allowing the customer to create and modify their own products.

You agree that Sound Art® is not responsible for reviewing, revising or canceling orders, products or images once an order has been placed. A Sound Art® employee, employer, officer, owner or authorized agent may revise or cancel an order but is not required or obligated to do so.

You agree that you have reviewed your order and that no further additions, corrections or changes need to be made and that your order is final as is.

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