FAQ’s that will help you with common product questions.
If you have additional questions, please use the Contact Us webpage and we will get back to you as quickly as possible.
Operating manuals for Sound Art pieces.
There are three (3) topics to consider when selecting a photo for upload to Sound Art.
Quality is in the eye of the beholder. It is a combination of what you like and what can be done with the selected image. You may have a quality picture when looked at as a small photo on a phone or tablet, but when enlarged to wall size the image loses resolution and quality.
Sound Art personnel will provide guidance on the likely outcome of the supplied image.
The size of the image/file is a key tip for image quality.
Rule of Thumb:
Best: Greater than 5 Megabytes (MB) or 5,000 Kilobytes (KB).
Better: Greater than 3 Megabytes (MB) or 3,000 Kilobytes (KB)
Good: Greater than 1 Megabytes (MB) or 1,000 Kilobytes (KB)
Poor: Less than 1 Megabytes (MB) or 1,000 Kilobytes (KB)
Note, sometimes a large file size does not equal a good picture. Your Sound Art reseller will provide guidance on the quality of the image.
The following file formats are recommended for upload.
.jpeg / .jpg or .png
Example = Myphoto.jpeg, Myphoto.jpg, and Myphoto.png
Additional Format Information:
The JPEG or JPG image format is otherwise known as the Joint Photographic Experts Group and the name actually refers to the compression method utilized to store the image data. JPEG is the most commonly recognized file extension for image files and is supported by digital cameras as well as they generally output in .jpg format. The size of JPEG images varies depending upon the content of the image as well as how highly it is compressed. High compression in JPEG images creates a grainy look and an overall poor quality image. JPEG images are characterized by a 24-bit total, meaning that they carry 8-bits per color.
The PNG is also known as the Portable Network Graphics file format and was produced as a successor to the GIF as it supports many more colors than the GIF extension. PNG files tend to be larger than JPEG images; however, they have the ability to incorporate transparent backgrounds making them useful when incorporating them in to web design elements.
Graphics Design Software Format:
PSD files are not so much image files as they are graphic source files that belong to the Adobe software Photoshop. Photoshop documents allow for saving of images along with any editing adjustments that have been made to the original image. PSD files cannot be directly displayed in browsers and must be exported in another image format; however, they are utilized with Adobe Photoshop and Adobe Illustrator (as well as a variety of other Adobe based software) to make adjustments to images before exporting. Adobe Photoshop image files can be worked with on both Windows and Mac operating systems and allow for a wide range of photo edits and adjustments to be made to an existing image as well as for original images to be created.
1″ Thick Specs
- 5.0v Sound Art™ Model
- Standby time approximately 30-45 days
- Battery life 10-12 hours (Standard Usage)
- Audio Output Power: 2.8 watts RMS (5.6 watts peak)
1 3/4″ Thick Specs
- 12.0v Sound Art™ Model
- Standby time approximately 45-60 days
- Battery life 7-10 days (Standard Usage)
- Audio Output Power: 10 watts RMS (20 watts peak)
The rear charging port (12×18 and new 16×20) has an amplifier circuit that is designed so that the charger can be connected permanently without any problems, it will continue to play even if battery has passed useful life.
The 12×18 and new 16×20 also have a REPLACEABLE Li-ion battery (unscrew battery compartment door, unplug battery and plug in the new battery.)
Li-ion battery cells are inside BP-3, BP-4.
Because of their very large size (larger than 24×36), returning them for battery replacement is cost prohibitive. We recommend leaving the wall charger permanently attached.
These speakers do NOT have replaceable batteries
- 1/ PWAT 16×20 LiPo battery
- 2/ 9×11 LiPo battery
- 3/ 8×10 LiPo battery
These speakers DO have replaceable batteries
- 1/ OSA1620ST (new TWS version) LiPo battery
- 2/ OSA1218 LiPo battery
- 3/ (BTA 6,8) BP-3/4 Li-ion battery
Normal average ‘cycle times’ (number of times charging) for our Lipo batteries are 300 times.
If charged once/week…it is approx battery life of 5.8 years
If charged twice/week…it is approx battery life of 2.9 years
Normal average ‘cycle times’ (number of times charging) for our Li-ion batteries are 500 times.
If charged once/week…it is approx battery life of 9.6 years
If charged twice/week…it is approx battery life of 4.8 years
Custom Sound Art pieces typically take 7-10 working days to complete your order. The length of time is dependent on receiving an acceptable image for printing. Review the What you need to know before uploading a photo for useful tips.
Last updated: May 1, 2019
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Acceptance of Terms:
Your Sound Art® purchase is subject to this Terms of Sale. By clicking the “ORDER NOW” button and making a purchase, you acknowledge that you have read this document and agree to be bound by its terms.
This Terms of Sale is not meant to contradict, violate or run contrary to any portion of the Terms of Service which governs your use of Sound Art® services and your use of the Sound Art® website. If any portion of the Terms of Sale is found to contradict, violate or run contrary to the Terms of Service, the Terms of Service will govern and will be the binding document with regards to that portion.
The Terms of Sale is meant to provide general information regarding policies surrounding purchases from the Sound Art® website. The Terms of Service is hereby incorporated by reference into this document and thus by agreeing to comply with the Terms of Sale you again agree to comply with the Terms of Service.
Content of Your Purchase:
The primary value of the Sound Art® website is the ability for users and potential purchasers to create products that display content they choose. This is done by means of computer interaction alone between the Users and the Website.
As such, you agree that no Sound Art® employee, employer, officer, owner, agent or authorized representative is responsible for monitoring the content of the products created or uploaded by Users, neither while on the website, nor after purchase and during the production process.
You agree that products that are purchased will not be checked for content, spelling errors, grammatical errors, logical errors, aesthetic quality, color matching or any other factor that is within the User’s Realm of Control through the use of the tool on the Website. You, as a User, have the responsibility during the purchasing process to check your purchase for layout and content and agree that you have done so.
“Realm of Control” refers to any part of a product that is editable by the User. Including but not limited to: color, font size, font type, font style, font color, position of text, position of graphics, color of graphics, quantity of text, quantity of graphics, spelling of text, use of text, size of graphics, justification of graphics, justification of images, or color of the background.
While Sound Art® does not review the content of your product, you still agree to be bound by the restrictions as laid out in the Terms of Service, and should it come to the attention of Sound Art® that you have violated the Terms of Service or this Terms of Sale, you agree that Sound Art® will send you notice of cancellation and your order will be canceled. You further agree that the purchase price of your order, less any cost incurred during the processing of your order and its cancellation, will be returned by signed check through the United States Postal Service, postmarked within 30 days of your receipt of notice of cancellation.
You also agree that the content of your product does not contain any content that is unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, pornographic, indecent, inflammatory, libelous, tortuous, hateful, or racially, ethnically or otherwise objectionable, or invasive of another’s rights including but not limited to rights of celebrity, privacy and intellectual property, as provided in Paragraph 7.2 of the Terms of Service.
Sound Art® sells its products through an E-Commerce Website viewable by computers connected to the Internet. These computers may view Sound Art® products solely through their computer screens (“Monitors”). Monitors may be configured to display images and colors in a variety of ways, both through the use of hardware setup and software setup. There are many possible settings for monitors and there is no true uniform standard to which all monitors conform. What may look one way on one monitor, will look different on another.
Further, computer monitors display images with light and use a standard known as RGB to do so. Sound Art® produces products in a variety of ways (CMYK, PMS, and others) that do not use light.
As such, you agree that Sound Art® does not guarantee that the colors as they appear on the screen will look the same as the colors as they appear on the purchased product. Sound Art® works hard to make the colors on the screen be as true as possible to the printed colors, however, the differences in Monitors and the differences between light and pigment make it impossible to guarantee matching colors for all Users.
You agree that you have read our website and/or researched independently and that you know what each of these materials is and what you are buying. Sound Art® only guarantees that you will receive the materials advertised on the Website that you purchase. You agree that Sound Art® is not responsible for products received that are made of materials thought by the purchaser to be something other than advertised on the website.
You agree that all products produced and sold by Sound Art® are for novelty purposes only. Sound Art® does not make any claims about the legal compliance or registration of products sold by Sound Art® or by a Sound Art® affiliate. You agree to check with any applicable legal authority for the standards, rules and regulations governing the types of products permitted for your particular use.
Sound Art® permits users to upload images onto their products through the Sound Art® Website. You agree that Sound Art® is not responsible for the quality of the images you upload. The Sound Art® website attempts to make a “best guess” as to the best viewing distance of your image based on the internally stored DPI (Dots Per Inch) contained in the image file. The website assumes that 100 DPI is best viewed from 3.5 feet and tries to make a best distance estimate based on that assumption.
You agree that you alone are responsible for making sure that the quality of the image you are uploading is of high enough quality to be satisfactory to you at the size you select on the sign or product that you are purchasing.
Images are created and stored in a variety of ways and you agree that Sound Art® is not responsible for ensuring quality images for any image file format available on the website.
Sound Art® works hard to ensure that orders will be produced and exit the Sound Art® facility within three business days from the date of order. The date of order is the calendar date of order if the order is placed before 6:00pm Pacific Standard Time and the next business day after the calendar date of order if the order is placed between 6:00pm and 11:59pm Pacific Standard Time.
This means that a purchase made at 3:00pm Monday, will be shipped out on Thursday of the same week. This production time is not guaranteed and is limited in many ways as discussed in the Shipping Policy.
You agree that Sound Art® will take at least 3 business days to produce your order and that it may take longer than 3 business days as laid out in the Shipping Policy. The Shipping Policy is hereby incorporated by reference. Moreover, you agree that our shipping time frame may depend on your response time to our inquiries regarding your order. Title to your purchased goods shall pass to you at the time Sound Art® deposits such purchased goods with its designated shipper.
Return and Refund Policy:
You agree that Sound Art® guarantees the products it sells are free from manufacturing defects and as such will be good for 90 days after purchase of the product. If the product fails or breaks due to a manufacturing defect during that time, you agree to take a photograph of the failed or broken product and send the photograph or the original failed or broken product to Sound Art®. Upon receipt of the product or the photograph, Sound Art® will send a replacement of the product or will issue Sound Art® credit for the purchase value of the failed or broken product(s). Sound Art® credit can be used on the Sound Art® website for any purchase.
Sound Art® does not guarantee or warrant that its products will work for any intended purpose or in any set of conditions. You agree that the determination of whether a products failure or breakage is due to a manufacturing defect is within the sole discretion of Sound Art®. You further agree to provide full and complete information regarding the circumstances of the failure or breakage, including but not limited to the use of the product, the conditions the product was in, and any other information useful to an informed determination by Sound Art® as to the cause of the failure or breakage.
Changes to Your Order:
Sound Art® provides many opportunities to review, revise and cancel the order process before actually placing your order. Sound Art® is able to offer its products at the present prices due to the efficiency of allowing the customer to create and modify their own products.
You agree that Sound Art® is not responsible for reviewing, revising or canceling orders, products or images once an order has been placed. A Sound Art® employee, employer, officer, owner or authorized agent may revise or cancel an order but is not required or obligated to do so.
You agree that you have reviewed your order and that no further additions, corrections or changes need to be made and that your order is final as is.